Tuesday, May 18, 2010

Listening in the workplace

Problems apprentices or trainees can have in the workplace when they can't hear"
  • the strategies the apprentices used to cope with their listening problems and failure to seek clarification when they did not understand things;
  •  the attitudes of supervisors and peers when apprentices failed to understand what they had been told and their use of avoidance as a coping strategy, despite their failure to understand what they had been told, when the attitudes of others were negative; and
  • the extent to which listening skills were relevant to the work of an apprentice. For example, project work where each new task requires a new explanation presents more listening challenges than work that is routine. So does work that, once mastered, presents listening demands, such as phone reception work. This is particularly difficult for those with listening problems?"
Listening in the workplace:



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